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Return Policy

Return Policy

Roseraie Biotech Inc. accepts product return within 14 days after delivery for unused, unopened product without restocking fee. A small processing fee will be applied for each returned invoice.

Return/refund on donation is not accepted.

Please follow the directions on the return form located on the invoice included with your order. Mail the package via Canada or U.S. Postal Service (from your home, office, Postal Service box, or a local post office). Any other return shipping methods will not be reimbursed. Any merchandise returned due to errors or damages upon delivery will not incur a processing fee. After receiving and inspecting the product, we will proceed the refunding. For overseas order, please contact overseas offices or Canadian export agents for returning process.

For further assistance, please contact Customer Service.

For all refunds including double ordering by any reasons, a service charge of 5% is applied with minimum charge CAD$0.50.

 

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